Course: Tools and techniques for positive conflict management: negotiation and mediation
OBJECTIVE:
Acquire tools and techniques for the constructive management of everyday conflict.
COURSE CONTENT:
- Learn about mediation and other alternative conflict management techniques among participants.
- Understand conflict and its dynamics from a constructive perspective.
- Prevent the escalation of everyday conflicts faced by the university community members.
- Acquire skills and tools for effective communication and problem-solving.
- Try out strategies for managing anger and other intense emotions in conflict situations.
- Understand and put into practice interest-based negotiation processes.
- Learn about and work through mediation processes.