Course: Tools and techniques for positive conflict management: negotiation and mediation

Course: Tools and techniques for positive conflict management: negotiation and mediation
10/18/2021
15:00 – 17:30
 
OBJECTIVE:
Acquire tools and techniques for the constructive management of everyday conflict.

COURSE CONTENT:

  • Learn about mediation and other alternative conflict management techniques among participants.
  • Understand conflict and its dynamics from a constructive perspective.
  • Prevent the escalation of everyday conflicts faced by the university community members.
  • Acquire skills and tools for effective communication and problem-solving.
  • Try out strategies for managing anger and other intense emotions in conflict situations.
  • Understand and put into practice interest-based negotiation processes.
  • Learn about and work through mediation processes.

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