Course: Accessible Tourism and Customer Service for customers with disabilities and other special needs

On 28 and 29 September, the San Sebastian campus at the University of Deusto will be holding the course: Accessible Tourism and Customer Service for customers with disabilities and other needs organised by Predif, the Spanish Representative Platform of People with Physical Disabilities in collaboration with the Faculty of Social and Human Sciences at the University of Deusto.  This course aims to improve customer service for people with disabilities in tourist establishments and destinations, and to provide them with tools for self-assessing the accessibility of tourist establishments, managing their maintenance and implementing actions for improvement. The course is designed for students doing tourism degrees or related studies and for tourism professionals working in local governments and/or tourism businesses. The teaching staff is made up of: Isidro Martín del Río (PREDIF Accessibility expert), Marcela Vega Higuera (Accessibility Consultant) and Luigi Leporiere (Expert on Accessible Tourism and Project Coordinator, PREDIF).

This course will help to define the concepts, types of disabilities, market analysis of Accessible Tourism, establishing guidelines on customer service for people with special needs, etc. In addition, students will have the opportunity to make a tour of the building where the course will be taught using wheelchairs, masks, and walking sticks so that they can put themselves in the situation of a disabled person. On the other hand, people with disabilities from the local associative movement will explain first-hand the needs they have when they go sightseeing and the good and bad experiences they have had. The course will end with a roundtable discussion where professionals from the local tourism sector will present benchmark initiatives of accessible tourism at the destination or region.

Further information and registration: formacion@predif.org