Course: Tools and techniques for positive conflict management: negotiation and mediation

OBJECTIVE:
Acquire tools and techniques for the constructive management of everyday conflict.

COURSE CONTENT:

• Learn about mediation and other alternative conflict management techniques among participants.
• Understand conflict and its dynamics from a constructive perspective.
• Prevent the escalation of everyday conflicts faced by the university community members.
• Acquire skills and tools for effective communication and problem-solving.
• Try out strategies for managing anger and other intense emotions in conflict situations.
• Understand and put into practice interest-based negotiation processes.
• Learn about and work through mediation processes.

Further information